Meet the Team

Every month we highlight a different team member from one of our departments at National Design Mart. These hardworking individuals are the backbone of our company! Learn a little bit about them and what they do here, then stop in to meet them in person!

Featured Team Member

Steve Henthorn – Our Featured Team Member

As National’s Visual Merchandising expert, Steve helps customers visualize our products in their home. Always excited to see the new styles that come in, Steve designs the different vignettes throughout our store to show the various styles we offer.

“My best day at work is when customers compliment my creative displays,” says Steve. Steve started out at National Design Mart working in the warehouse and worked his way up to merchandising, sample displays and Christmas décor. In his personal time, Steve enjoys remodeling his home with new styles, gardening and also traveling.

Previous Featured Team Members

Katie Kelly

A customer service associate at National Design Mart, Katie helps provide a welcoming environment and exceptional customer experiences. Katie also helps to get helpful feedback from customers so that we can continue to improve and grow.

Katie said she’s happiest when “customers call me just to say how pleased they are.”  When she’s not helping to exceed our customers’ expectations, Katie enjoys spending time with family and friends.

Michele Calloway

As part of National’s purchasing department, Michele helps customer products get ordered and delivered quickly and accurately. Michele works alongside our sales team to get special orders to the customer, ensuring each customer order is processed with concern and care.

Michele loves the opportunity to help fulfill customers’ design dreams. In her personal time, Michele enjoys spending time with her family going to see movies and plays!

Arica Rabatin

In her role as one of National’s Receptionists, Arica provides our customers with a positive experience when they visit our showroom. Arica is a passionate believer in making a great first impression.

Arica helps customers locate and find the products and services that best fit their needs. When Arica’s not helping customers bring to life amazing spaces, you can find her creating delicious baked goods!

Taylor Gibson

As an Administrative Assistant at National, Taylor is responsible for assisting project managers and managing residential builder accounts receivable. A believer in “hard work pays off,” Taylor is dedicated to creating a great experience for our customers and loves to help customers with their designs.

When Taylor isn’t hard at work, you can find her competing at United States Eventing Association horse trials with her horse!

Brandon Cruz

Brandon is a Project Manager at National Design Mart. Brandon works with our customers on new home construction, remodeling and commercial projects. High quality results matched by great service is important to Brandon, and the smiles on our customers’ faces speak for themselves.

Brandon says his best day at work is when he gets to see the design come together. When he’s not helping our customers bring their dream projects to life, Brandon enjoys riding motorcycles!

Mark Kulbaga

Mark is an Account Manager who handles builder and retail sales. As a representative of National, Mark assists with selection, service and pricing. Mark is an ardent believer in great service and strives to go above and beyond for our customers.

Mark’s best day at work? He says it’s when “all customers are happy.” When Mark’s not working hard at National, you can find him working hard on the baseball field coaching! Mark also enjoys spending time with his family.

Kaycee Fracasso

Kaycee is a project manager at National Design Mart who manages new construction and residential homes with builder accounts, meets with customers, put together quotes and more. Kaycee loves learning about the industry and gives 100% every day at work!

Kaycee says her best day at work is “when everything runs smoothly at job sites.” In addition to helping projects go without a hitch for our customers, Kaycee enjoys working on projects in her home during her spare time. With family in Buffalo, NY, Kaycee also loves taking trips to visit them.

Russell Crall

Russell is a flooring salesperson at National Design Mart who has been a part of our team since 2017. Russell focuses on providing customers with an enjoyable and informational experience when choosing their flooring. “I am excited to be part of such an amazing team that we have here at National Design Mart,” said Russell.

Russell’s best day at work is when customers leave with a smile. Outside of working hard to make our customers happy at National, Russell enjoys being outside and spending time with his wife and three daughters!

Brooke Howell

Brooke is an Interior Designer who provides commercial and retail customers building or remodeling their home with functional, budget-conscious and aesthetically pleasing choices. She believes that listening to a customer’s wants and needs and having the ability to work with any style preference is key to being a successful designer.

Before joining our team in 2014 and helping us design the interior of the new National Design Mart, Brooke graduated from Kent State University’s Interior Design program in 2010. When she’s not helping our customers design their dream spaces, you can find Brooke enjoying her personal time with her children and family!

Tom Knitter

Meet Tom! Our Cabinet Division Director, Tom Knitter oversees our cabinet designers and designs for builders and multi-family contractors to ensure they are always getting the products and service they need.

Tom says National “offers our customers cabinets at any price point” and he enjoys finding builders and contractors the cabinets that fit their needs, wants, and budget. In his personal time, Tom enjoys time with his family and supporting Medina sports teams.

Lisa Shoaff

Meet Lisa! A Senior Project/Billing Assistant, Lisa has been a team member at National Design Mart and previously National Carpet Mill Outlet for 8 years! Providing our customers with administrative and project support, she helps people build their dreams one space at a time.

Lisa works with multi-family, new construction and replacement projects and loves being part of helping our customers make their house a dream home. Lisa is an ardent believer in “doing things right” and offers our customers superior service – thank you for all your hard work! Fun fact: In her free time, Lisa enjoys painting!

Dawn Hill

Get designing with Dawn! One of the fantastic in-store interior designers in our showroom, Dawn Hill has a knack for designing cohesive looks that fit our customers’ unique styles. She loves when she can present ideas or concepts that help customers not only figure out what they want, but envision how it will come to life in their home. Her dream day is when “someone has their dream room installed and they love it!” Dawn joined the design team last year and has been showing us her eye for great looking products and design ever since. Her ability to design dream rooms is only topped by her ability to find looks that also fit budgets and accommodate all lifestyles. Coming from a background as an educator, this is a second career for Dawn which she is truly passionate about. When she isn’t on the hunt for new upcoming styles and interior design trends, you can find Dawn spending time with her children and cheering on their schools with family and friends!

Nikki Kowalski

What’s your personality type? You can be sure National Design Mart Kitchen Designer Nikki Kowalski will work with you to create a dream kitchen or bathroom that matches the tone and spirit that is YOU. “I put your personality into design and help turn your vision into a reality that is both functional and stylish.” Nikki joined National Design Mart a year ago, bringing lots of home designexperience to our customers. She loves being outside playing sports, especially softball, but plans on taking it easy this spring – she and husband Steven are expecting their first child this month! Nikki loves being a designer at National Design Mart. “We offer our customers inspiration and the ability to pull it off in their own home,” she says.

Jeanne Cundiff

Jeanne Cundiff manages National Design Mart’s Kids’ Kingdom, a supervised play area that keeps kids safe and happy while parents browse without interruption. “The children play in our kingdom,” says Jeanne, “while their parents are shopping for all the best stuff to make their home a castle!” Jeanne brings lots of experience as a pre-school teacher to National’s Kids’ Kingdom and strives to keep the children engaged and entertained so their parents can talk to designers and shop for flooring, countertops and cabinets worry free. When she’s not managing the Kids’ Kingdom, Jeanne enjoys spending time with her family – including her two Bullgles (Beagle + Bulldog + Pug mix).

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