Meet the Team
Every month we highlight a different team member from one of our departments at National Design Mart. These hardworking individuals are the backbone of our company! Learn a little bit about them and what they do here, then stop in to meet them in person!
Steve Henthorn – Our Featured Team Member
As National’s Visual Merchandising expert, Steve helps customers visualize our products in their home. Always excited to see the new styles that come in, Steve designs the different vignettes throughout our store to show the various styles we offer.
“My best day at work is when customers compliment my creative displays,” says Steve. Steve started out at National Design Mart working in the warehouse and worked his way up to merchandising, sample displays and Christmas décor. In his personal time, Steve enjoys remodeling his home with new styles, gardening and also traveling.
Previous Featured Team Members
A customer service associate at National Design Mart, Katie helps provide a welcoming environment and exceptional customer experiences. Katie also helps to get helpful feedback from customers so that we can continue to improve and grow.
Katie said she’s happiest when “customers call me just to say how pleased they are.” When she’s not helping to exceed our customers’ expectations, Katie enjoys spending time with family and friends.
As part of National’s purchasing department, Michele helps customer products get ordered and delivered quickly and accurately. Michele works alongside our sales team to get special orders to the customer, ensuring each customer order is processed with concern and care.
Michele loves the opportunity to help fulfill customers’ design dreams. In her personal time, Michele enjoys spending time with her family going to see movies and plays!
In her role as one of National’s Receptionists, Arica provides our customers with a positive experience when they visit our showroom. Arica is a passionate believer in making a great first impression.
Arica helps customers locate and find the products and services that best fit their needs. When Arica’s not helping customers bring to life amazing spaces, you can find her creating delicious baked goods!
As an Administrative Assistant at National, Taylor is responsible for assisting project managers and managing residential builder accounts receivable. A believer in “hard work pays off,” Taylor is dedicated to creating a great experience for our customers and loves to help customers with their designs.
When Taylor isn’t hard at work, you can find her competing at United States Eventing Association horse trials with her horse!
Brandon is a Project Manager at National Design Mart. Brandon works with our customers on new home construction, remodeling and commercial projects. High quality results matched by great service is important to Brandon, and the smiles on our customers’ faces speak for themselves.
Brandon says his best day at work is when he gets to see the design come together. When he’s not helping our customers bring their dream projects to life, Brandon enjoys riding motorcycles!
Mark is an Account Manager who handles builder and retail sales. As a representative of National, Mark assists with selection, service and pricing. Mark is an ardent believer in great service and strives to go above and beyond for our customers.
Mark’s best day at work? He says it’s when “all customers are happy.” When Mark’s not working hard at National, you can find him working hard on the baseball field coaching! Mark also enjoys spending time with his family.
Kaycee is a project manager at National Design Mart who manages new construction and residential homes with builder accounts, meets with customers, put together quotes and more. Kaycee loves learning about the industry and gives 100% every day at work!
Kaycee says her best day at work is “when everything runs smoothly at job sites.” In addition to helping projects go without a hitch for our customers, Kaycee enjoys working on projects in her home during her spare time. With family in Buffalo, NY, Kaycee also loves taking trips to visit them.
A project manager at National Design Mart, Dave works with customers for new home construction and residential construction projects. From job management to accounts, Dave’s goal is to ensure customers’ projects go from start to finish seamlessly.
Dave says his best day at work is “when all my jobs get done without problems and customers are happy.” When he’s not putting a smile on our customer’s faces at National, you can find Dave spending time with his family, playing with his beloved granddaughters, and enjoying sports!
National Design Mart’s kitchen designer Pamela plays an important role in our store. Pamela talks with customers to determine their needs and wants, then designs kitchens and baths based on that vision! Offering expert design guidance, Pamela helps customers find the cabinetry that best fits their space and demand, then helps bring those 3D renderings to life.
Pamela’s best day at work is “when a customer calls to say how much they love their new kitchen or bathroom!” When not working hard to design dream kitchens and baths that fit our customers’ lifestyles and budgets, Pamela loves spending time with her wonderful family!
Russell is a flooring salesperson at National Design Mart who has been a part of our team since 2017. Russell focuses on providing customers with an enjoyable and informational experience when choosing their flooring. “I am excited to be part of such an amazing team that we have here at National Design Mart,” said Russell.
Russell’s best day at work is when customers leave with a smile. Outside of working hard to make our customers happy at National, Russell enjoys being outside and spending time with his wife and three daughters!
Taylor works as a salesperson in our Granite department at National Design Mart to help customers find the countertop of their dreams! Taylor gets excited when she is able to work directly with our customers and help guide their decision making and planning process.
Taylor says her best day at work is when she’s able to successfully lead customers in the right direction with their granite choice. Taylor joined the National Design Mart team in 2017. In her personal time, you can find Taylor enjoying spending time with friends and family!
Brooke is an Interior Designer who provides commercial and retail customers building or remodeling their home with functional, budget-conscious and aesthetically pleasing choices. She believes that listening to a customer’s wants and needs and having the ability to work with any style preference is key to being a successful designer.
Before joining our team in 2014 and helping us design the interior of the new National Design Mart, Brooke graduated from Kent State University’s Interior Design program in 2010. When she’s not helping our customers design their dream spaces, you can find Brooke enjoying her personal time with her children and family!
Meet Tom! Our Cabinet Division Director, Tom Knitter oversees our cabinet designers and designs for builders and multi-family contractors to ensure they are always getting the products and service they need.
Tom says National “offers our customers cabinets at any price point” and he enjoys finding builders and contractors the cabinets that fit their needs, wants, and budget. In his personal time, Tom enjoys time with his family and supporting Medina sports teams.
Lisa works with multi-family, new construction and replacement projects and loves being part of helping our customers make their house a dream home. Lisa is an ardent believer in “doing things right” and offers our customers superior service – thank you for all your hard work! Fun fact: In her free time, Lisa enjoys painting!
When he’s not hard at work, Bryan enjoys fishing, golfing and spending time with his family! A native of Western, PA, Bryan also loves to cook and bake many of his family’s traditional meals. Thanks for being a great team member, Bryan!